Refund policy

Every ALMÉA piece is considered in every detail. Should your purchase not be entirely right, it may be returned in accordance with the conditions below.

Returns

A return may be requested within 14 calendar days of receiving your order.

To arrange a return, contact Client Services at info@almeacollection.com, stating your order number and the item or items you wish to return.

We will provide the return instructions and the appropriate return address. Please do not send any item before receiving these instructions.

Once your return has been communicated, the item must be dispatched within the following 14 calendar days.

Return Conditions

Returned items must be:

  • Unworn, unused, unwashed and unaltered

  • In their original condition

  • Returned with all original tags and labels attached

  • Accompanied by their original packaging and accessories, where supplied

  • Accompanied by the order number or another valid proof of purchase

Items showing signs of wear, washing, alteration, damage, fragrance, make-up or other marks may not be accepted. Where permitted by applicable law, ALMÉA reserves the right to reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to assess the item.

Please take particular care when trying on garments.

Return Shipping

Return shipping costs are the responsibility of the client, unless the item received is faulty, damaged or incorrect.

We recommend using a tracked and appropriately insured shipping service and retaining proof of postage until your refund has been completed.

Items must be securely packaged to prevent damage during transit.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

Should you receive an item that is faulty, damaged or different from the item ordered, contact us as soon as reasonably possible at info@almeacollection.com.

Please include your order number, a description of the issue and clear photographs of the item and its packaging. Our Client Services team will assess the matter and arrange the appropriate solution in accordance with your statutory rights.

Items Not Eligible for Return

The following items cannot be returned, except where otherwise required by applicable law:

  • Items made to the client’s individual specifications

  • Clearly personalised or altered pieces

  • Gift cards, where permitted by applicable law

Items purchased during a sale remain eligible for return under the same conditions, unless a specific legal exception applies.

Exchanges

ALMÉA does not currently offer direct exchanges.

To select another size, colour or piece, please return the original item and place a new order. Availability cannot be guaranteed while a return is being processed.

European Union — Right of Withdrawal

For orders delivered within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason.

To exercise this right, you must communicate your decision to us within that period by emailing info@almeacollection.com.

Following notification, the item must be returned within the next 14 calendar days and must comply with the return conditions set out above.

The statutory right of withdrawal does not apply to items made according to the client’s individual specifications or to clearly personalised items.

Refunds

Once your return has been received and inspected, we will notify you by email.

Eligible refunds will be issued to the original payment method. ALMÉA may withhold reimbursement until the returned item has been received or until valid proof of dispatch has been provided, where permitted by applicable law.

Where required by law, a return of the complete order will also include reimbursement of the original standard delivery charge. Any additional amount paid for an express or premium delivery service will not be reimbursed.

Return shipping costs are not refundable unless the item received was faulty, damaged or incorrect.

Once the refund has been issued, your bank or payment provider may require additional processing time before the amount appears in your account.

Should more than 15 business days pass after receiving confirmation that your refund has been issued, please contact us at info@almeacollection.com.

Nothing in this policy limits or excludes any statutory rights available to you under applicable consumer law.