Shipping & Delivery

Every ALMÉA order is carefully prepared and dispatched from our fulfilment location in Portugal.

Order Preparation

Orders are prepared and dispatched within 1–3 business days following payment confirmation.

Orders placed during weekends or public holidays will begin processing on the following business day.

During collection launches or periods of increased demand, preparation may require additional time. Should a significant delay occur, Client Services will contact you.

Shipping Costs

ALMÉA offers complimentary standard shipping on all orders.

Express delivery may be available for selected destinations. Available services and any applicable charges will be displayed at checkout before payment.

Estimated Delivery

Delivery times are calculated from the date of dispatch:

Portugal
2–5 business days

European Union
3–7 business days

International destinations
5–12 business days

Delivery times are estimates and may be affected by customs procedures, public holidays, carrier disruption or circumstances beyond our reasonable control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing the available tracking information.

Tracking updates are provided by the delivery carrier and may take a short time to appear following dispatch.

Delivery Information

Please ensure that your delivery address, telephone number and email address are complete and accurate before placing your order.

Once an order has entered preparation or has been dispatched, we cannot guarantee that the delivery details can be changed.

Depending on the destination and selected delivery service, a signature may be required upon receipt.

Duties & Taxes

Orders dispatched from Portugal and delivered within the European Union are not normally subject to customs duties upon delivery.

Orders delivered outside the European Union may be subject to import duties, local taxes, customs charges or carrier administration fees.

Unless expressly included at checkout, these charges are not included in the order total and remain the responsibility of the recipient.

ALMÉA does not control charges imposed by local authorities and cannot predict their value.

Delayed or Damaged Deliveries

Should your order arrive damaged, or should the estimated delivery period pass without an update, please contact Client Services at info@almeacollection.com.

Please include your order number and, in the case of damage, clear photographs of the parcel and product.

We will review the shipment with the relevant delivery provider and arrange the appropriate solution.

Returns

Returns are governed by our separate Returns & Refunds Policy.

Return instructions and the appropriate return address will be provided after your request has been received.

Please do not return products to the registered office of Invicta Design unless expressly instructed to do so by Client Services.

Client Services

For questions regarding an order or delivery, please contact:

Email: info@almeacollection.com